Est. 1860
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Terms and Conditions of Trade

The Terms and conditions apply to the use of the website. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these Terms and conditions can potentially change at any time, and you will need to check them before ordering with us. If you have any question regarding our Terms and conditions, please contact us before placing an order.

You must agree with following Terms and Conditions before you buy an item from us, as they regulate your use of our website and all material within it. The terms do not affect your statutory rights as a consumer.

General Information is register limited company with following address:

  • Bodenhams Online Ltd, 1-2 Broad Street, Ludlow, SY9 1NG

Bodenhams Online Ltd. is a partner company to F.J.Bodenham (partnership), registered to 1-2 Broad Street, Ludlow, SY8 1NG, which was established in 1860 and still run by the same family, now in its fifth generation in market town of Ludlow, Shropshire.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the supervision of a parent or guardian.


When placing an order, you agree that any and all information given is accurate and complete.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect of fictitious order will be prosecuted to the fullest extent of the law.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description. If we can’t deliver the item(s), we will not charge your account until the items are back in stock and ready to be dispatched. Small errors and discrepancies regarding the information about stock availability may occur. If that is the case, and we have already charged you, we will refund your account immediately.

All prices on are correct at the time of entering the information. We reserve the right to change prices of any product at any time.

Contract of the sale of a product will start when we accept your order by dispatching the product to you. We will confirm the acceptance by sending you an email. It is your responsibility to check if all the details on this confirmation are correct and contact us immediately if otherwise.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Discount vouchers cannot be used on sale products.

Please make a note of items ordered and date of order in case of query.

Delivery & Returns

Please refer to our seperate Delivery / Returns page - click here to view


We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Bodenhams Online Ltd. products are those stated on the website. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.


If you feel you have a complaint regarding any aspect of our products or service please contact us at:

  • By Telephone: +44 (0)1584 872786+44 (0)1584 872786  (Opening hours are 9am - 5pm Monday - Saturday UK time).
  • By Post: Bodenhams Online Ltd, Customer Care, 1-2 Broad Street, Ludlow, Shropshire, SY8 1NG, United Kingdom
  • By Email:

We are always pleased to hear from our customers (even if it is a complaint!) and should you have any problems we will do our best to overcome them.

We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback, or if you would like us to stop processing your information, please do not hesitate co contact a customer service.

We are a small family run business and will respond to you as quickly as possible.


The copyright, trade marks and all other intellectual property rights in or relating to Bodenhams Online Ltd. and F.J.Bodenham are and shall remain the property of Bodenhams Online Ltd. or, in the case of third party content, its licensors. You shall not alter or remove any copyright symbol or any other identification or information concerning the authorship or ownership of any of the data belonging to us.

Links on this website may lead to other websites. Bodenhams Online Ltd. accepts no responsibility for the content, accuracy or function of such websites nor does Bodenhams Online Ltd. endorse the contents of such sites.

Governing Law & Disputes

These terms and conditions and all sales via the Internet shall be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.