Privacy Policy

Last updated: June 2025

1. Introduction

This Privacy Policy explains how Bodenhams (Ludlow) Limited (Company registration number: 11224610), trading as Bodenhams, collects, uses, and protects your personal information when you visit or make a purchase from www.bodenhams.co.uk (the “Site”).

We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.

Our registered address is:
Bodenhams (Ludlow) Limited
1–2 Broad Street
Ludlow
Shropshire
SY8 1NG
United Kingdom

2. Personal Information We Collect

When you visit the Site, we collect:

2.1 Device Information
- Your web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages viewed and time spent on each
- Referring websites or search terms
- Information on how you interact with the Site

Technologies used:
- Cookies – Small data files stored on your device (see our Cookie Policy for more details)
- Log files – Track actions on the Site (IP address, browser type, ISP, referring/exit pages, timestamps)
- Web beacons / tags / pixels – Electronic files to measure usage and campaign performance

2.2 Order Information
When you make (or attempt to make) a purchase, we collect:
- Name
- Billing and shipping addresses
- Payment information (including card details)
- Email address
- Phone number

We refer to Device Information and Order Information collectively as Personal Information.

3. How We Use Your Personal Information

We use Order Information to:
- Process your order and payment
- Arrange shipping and delivery
- Send invoices and order confirmations
- Communicate with you about your order
- Screen for potential fraud or risk
- Provide you with marketing communications if you have opted in

We use Device Information to:
- Improve and optimise our Site
- Analyse customer behaviour and site performance
- Detect and prevent fraudulent transactions

Lawful bases for processing under UK GDPR include:
- Contract – Processing your orders and fulfilling agreements with you
- Consent – Where you have opted in to receive marketing
- Legitimate interests – Preventing fraud, improving services, and business operations
- Legal obligation – Compliance with tax, accounting, and legal requirements

4. Sharing Your Personal Information

We share Personal Information with trusted third parties to help us deliver our services, including:
- Shopify (store platform) – https://www.shopify.com/legal/privacy
- Payment processors – To securely process your transactions
- Delivery partners – For order fulfilment
- Analytics services – e.g., Google Analytics (https://policies.google.com/privacy)

We may also share your Personal Information to:
- Comply with UK laws or lawful requests (e.g., court order)
- Protect our legal rights and property

5. Marketing and Advertising

If you have opted in, we may send you information about products, services, and offers that may interest you.

You can withdraw your consent at any time by:
- Clicking “unsubscribe” in our emails
- Contacting us directly at info@bodenhams.co.uk

We may use targeted advertising to show you relevant promotions. You can opt out of targeted ads:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

6. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Your Rights (UK GDPR)

As a UK resident, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request erasure of your data (subject to legal obligations)
- Restrict or object to certain processing
- Withdraw consent for marketing at any time
- Data portability (request a copy of your data in a machine-readable format)

To exercise these rights, email us at info@bodenhams.co.uk. We will respond within one month in accordance with UK GDPR.

If you are dissatisfied with our response, you may complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Telephone: 0303 123 1113

8. Data Retention

We will keep your Personal Information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

9. International Data Transfers

We may transfer your data outside the UK, including to Canada and the United States, where our service providers are located. We ensure such transfers comply with UK GDPR requirements.

10. Klarna Payments

If you choose Klarna payment options, we will share certain personal information with Klarna to assess eligibility and tailor payment terms.
Klarna Privacy Policy: https://www.klarna.com/uk/privacy-notice/

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised 'Last updated' date.

12. Contact Us

Bodenhams (Ludlow) Limited
Privacy Compliance Officer
1–2 Broad Street
Ludlow
Shropshire
SY8 1NG
United Kingdom

Email: info@bodenhams.co.uk
Telephone: 01584872786