Terms of Service

Last updated: June 2025

OVERVIEW

This website is operated by Bodenhams (Ludlow) Limited (Company registration number: 11224610), trading as Bodenhams. Our registered address is 1–2 Broad Street, Ludlow, Shropshire, SY8 1NG, United Kingdom. Our VAT number is GB134026018. Throughout the site, the terms “we”, “us”, and “our” refer to Bodenhams.

Bodenhams offers this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (also referred to as “Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services. If these Terms are deemed an offer, acceptance is expressly limited to these Terms only.

Any new features or tools added to the store shall also be subject to these Terms of Service. You can review the current version at any time on this page. We reserve the right to update, change, or replace any part of the Terms by posting changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform allowing us to sell products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, or that you have given consent for any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or malicious code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Headings are for convenience only and will not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be the sole basis for decision-making without consulting more accurate or timely sources.

This site may contain historical information, which is provided for reference only. We may modify content at any time, but have no obligation to update it.

You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

In accordance with the Digital Markets, Competition and Consumers Act 2024, all mandatory fees, charges, and taxes are either included in the advertised price or clearly displayed before checkout begins. We do not engage in “drip pricing” practices.

We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to our Return Policy.

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your device display will be accurate.

We reserve the right to limit the sales of our products or Services to any person, region, or jurisdiction, and to limit the quantities offered.

All product descriptions and prices are subject to change without notice. We may discontinue any product at any time.

In compliance with the Product Regulation and Metrology Act 2025 and applicable UK marketplace safety standards, all products we sell meet relevant UK safety, measurement, and environmental requirements.

We do not warrant that products, services, or information purchased will meet your expectations, or that any errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse any order you place. We may limit or cancel quantities per person, per household, or per order. Restrictions may include orders under the same customer account, credit card, or billing/shipping address.

If we change or cancel an order, we will attempt to contact you using the email, billing address, or phone number provided.

You agree to provide accurate and current purchase and account information and to promptly update it so we can process transactions and contact you as needed.

For more details, see our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or endorsements. We have no liability for your use of optional tools.

Any new features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Links on this site may direct you to unaffiliated websites. We are not responsible for examining or evaluating their content and will not be liable for any third-party materials, products, or services.

Where products are supplied by third-party vendors via online marketplaces, we require that they meet the Product Regulation and Metrology Act 2025 and UK product safety standards.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans, reviews, or other materials (collectively “comments”), you agree that we may edit, copy, publish, distribute, translate, and use them without restriction.

We have no obligation to:
1. Maintain comments in confidence;
2. Pay compensation; or
3. Respond to comments.

We may monitor, edit, or remove content deemed unlawful, offensive, or otherwise objectionable.

In compliance with the Digital Markets, Competition and Consumers Act 2024, we do not permit, encourage, or display fake or compensated reviews. We take reasonable steps to verify authenticity and will remove any that are misleading or fraudulent.

You agree that your comments will not violate any rights of any third party and will not contain unlawful, abusive, obscene material, or malicious code.

You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of comments.

You are solely responsible for your comments and their accuracy.

We take no responsibility for comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability. We reserve the right to correct and update without prior notice.

No specified update date should be taken to mean that all content has been modified.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content for unlawful purposes, to solicit others to perform unlawful acts, to violate laws, to infringe intellectual property, to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate, to submit false information, to upload malicious code, to collect others’ personal information, to spam or phish, or to circumvent site security.

We reserve the right to terminate your use of the Service for prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from the service will be accurate or reliable.

You agree that from time to time we may remove the service or cancel it without notice.

You expressly agree that your use of the service is at your sole risk. The service and all products are provided 'as is' without warranties of any kind.

In compliance with UK consumer law, nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bodenhams and related parties from any claims arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms are effective unless terminated by either party. You may terminate at any time by notifying us or ceasing use of the site.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with posted policies, constitute the entire agreement between you and us and supersede prior agreements.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes on our website. Continued use of the site after changes constitutes acceptance.

SECTION 20 – CONTACT INFORMATION

Bodenhams (Ludlow) Limited
1–2 Broad Street
Ludlow
Shropshire
SY8 1NG
United Kingdom

Email: info@bodenhams.co.uk
Telephone: 01584872786